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Subscription 411
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The Dirt Rag Subscription Department has heard it all before, and we're here to share the knowledge. Below are some of our favorite questions -- and our amazing answers. OK, smarty, you got one we haven't heard? Then email subscriptions@dirtragmag.com (24 hours a day) or call 800.762.7617 or 412.767.9910 from 9-5 east coast time on weekdays (hey, we all need time to ride).
Q: How often is Dirt Rag Issued?
Dirt Rag is issued 7 times per year.
Q: When do the issues come out?
The issues are scheduled to mail on the following dates (actual mailing dates may vary by a few days):
Feb. 15
Apr. 1
May 15
Jul. 1
Aug 15
Oct. 1
Nov. 15
Q: What, no Jan. 1 issue?
Sorry, Cupcake, we're doin' the best we can.
Q: How long does it take to get my issue through the mail?
Welcome to the big postal crap shoot. Your guess is as good as mine. Actually, my guess is probably better, so here goes:
- USA: allow 1-3 weeks for delivery.
- Canada: allow 2-4 weeks.
- Overseas: allow 6-8 weeks.
Q: Why does it take so long for delivery?
Magazines travel by "Periodical Class" mail, not First Class. The USPS is allowed to slack on Periodical Class delivery. You're darn right it sucks -- contact the USPS and complain, please. (Sorry overseas folks, boats are sloooow.)
Q: How do I know if my subscription is still active?
Grab your latest issue and look at the mailing label. You'll notice a number directly above your name. That number is the last issue on your subscription. Note: if you asked to be billed, but have not yet paid, the number will match your first issue number.
Q: I moved and gave the Post Office my forwarding address, but I haven't been getting my Dirt Rag.
Duh! Don't rely on the same folks that take 3 weeks to deliver a magazine, for crying out loud. Please, please, please, please, please contact Dirt Rag with your new address as soon as you move. OK?
Q: How do I know when it's time to renew my subscription?
Don't worry, we'll mail you a renewal notice before your subscription expires. If you prefer to worry, check your mailing label and you'll see that your last issue number is printed directly above your name.
Q: I've got a weird problem with my subscription that's not covered by this 411 page. What should I do?
No sweat. Give us a call or an email. The Subscription Guy is here to serve you (if he hasn't sneaked out on his bike). Dirt Rag guarantees your satisfaction, really!
Q: Do you offer a lifetime subscription?
After plenty of prodding from our loyal readers we've decided to offer lifetime subscriptions. $149.95 will buy you a spot on the Dirt Rag mailing list until one of us calls it quits. No more renewal reminders, no more missed issues - an issue of Dirt Rag every 6 weeks or so as far as the eye can see. And now comes the fine print: non-transferable, refunds pro-rated for the first two years only.
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